When you hear the word Recession what comes to your mind?
As you will hear in this segment….The first thing that Thom and I think of…is Customer Retention.
You need to be sure your customers are getting what they need from your organization or they will go somewhere else.
One of the ways you can proactively manage your customer needs is to understand how they are interacting with your website.
Do they need support and trying to find answers on your website? Are they interested in other products/services that you offer?
How would you know this information if they do not contact you directly? mergedanalytics.com